ZappTax Reviews

697  Excellent
TrustScore 4.5 out of 5

4.4

In the Software Company category

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Reviews4.4

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Rated 5 out of 5 stars

Amazing app and service

Amazing. Simple to use, efficient and very swift replies to any queries. Refund is processed fast also. I cannot fault it. I have been using zapptax’s services for more than 2 years now and I have been recommending them to everyone around me.

Date of experience: February 05, 2024

Reply from ZappTax

Thank you for your loyalty and for recommending us to others. We take pride in providing a simple, efficient, and fast service, and we're delighted that you've found value in using our platform for over two years. If you ever have any questions or need assistance, don't hesitate to reach out. Thank you for being a valued member of the ZappTax community!


Rated 5 out of 5 stars

Efficiently- fast - worthy

Efficiently- fast - much more refund than with other Tax-refund company

Date of experience: February 15, 2024

Reply from ZappTax

Bonjour Michel,
Thank you! Glad you found our tax refund process quick and efficient.
The ZappTax team


Rated 5 out of 5 stars

Easy to use

Service easy to use. Reimbursement fast and without follow up. I encourage online delivery company to explore this service if they want to propose tax free services to their client.

Date of experience: February 15, 2024

Reply from ZappTax

Hi Mariana, Thank you for your feedback! We're glad to hear that you found our service easy to use and that the reimbursement process was fast and hassle-free. We appreciate your suggestion for online delivery companies to explore our tax-free services for their clients. If you have any further suggestions or questions, please don't hesitate to let us know!


Rated 5 out of 5 stars

Fast and effective

Fast and effective. Can’t wait for italy to be part of the countries

Date of experience: February 14, 2024

Reply from ZappTax

Hello Amandine,
Even though it's not in our plans at the moment, we're also looking forward to expanding our service in Italy! Stay tuned for future updates. Thank you for your support!
The ZappTax team


Rated 5 out of 5 stars

Great service

Great app, easy to use and great customer service

Date of experience: February 13, 2024

Reply from ZappTax

Hello Antoine,
We appreciate your response, see you soon on the app !


Rated 5 out of 5 stars

Very satisfied, to be spread so that others join

I had a great first experience; friendly user platform, good support and fast execution
I highly recommend it

Date of experience: February 05, 2024

Reply from ZappTax

Thank you Loubna, providing a user-friendly platform, excellent support, and efficient service are top priorities for us. Your recommendation means a lot, and we look forward to serving you again in the future!
The ZappTax team


Rated 5 out of 5 stars

Best detax operator on the market

Living abroad for almost 10 years, I can say that Zapptax transformed my detax experience when I started using it 5 years ago. It's much more user friendly than standard detax operators, (much) less pricy, and the support service reacts at lightning, 24/7.
The app is easy to use, paperworks with the customs are automated, and ZappTax allows smaller purchases to be detaxed than most other operators.
On top of that, they are usually quite swift to reimburse.
What else ?

Date of experience: October 21, 2023


Rated 5 out of 5 stars

Easy access Fast response

Easy access Fast response

Date of experience: February 14, 2024

Reply from ZappTax

Thank you Ismail
See you soon on the app !
The ZappTax team


Rated 5 out of 5 stars

easy to submit the invoice

easy to submit the invoice, easy to get the refunded tax barre code, clever dispatching of the purchase in the tax refund voucher and finally quick refund

Date of experience: February 05, 2024

Reply from ZappTax

Hello Cyril, Your satisfaction is our priority, and we're glad to have met your expectations. Thank you for choosing ZappTax!
The ZappTax team


Rated 5 out of 5 stars

So easy to use ZappTax.

So easy to use ZappTax.
Any question? Just look at the FAQ or contact an agent with the chat. The answer is quick and clear.
I received the refund very quickly.

Date of experience: February 05, 2024

Reply from ZappTax

Thank you for sharing your experience! We're delighted to hear that you found ZappTax easy to use and that our customer support was helpful. Providing quick and clear answers is important to us, and we're glad to hear that you received your refund promptly. If you ever have any questions in the future, don't hesitate to reach out. We're here to help! The ZappTax team


Rated 5 out of 5 stars

Quick & efficient

Opens new possibilities in terms of tax back mechanism. Quick and efficient, customer service is also great!

Date of experience: February 05, 2024

Reply from ZappTax

Thank you for your valuable insights Yann !
See you soon on the app
The ZappTax team


Rated 5 out of 5 stars

Perfect App

Very easy to use, excellent customer service,
We used it since years and will continue

Date of experience: February 15, 2024

Reply from ZappTax

We're thrilled to hear that you've had such a positive experience with us over the years! Thank you for your continued support, and we're here to assist you whenever you need us 😊


Rated 1 out of 5 stars

3 months later still nothing

Some reviews say they got their refund within 2 weeks. That’s not the case for everyone. Zapptax has been seating in my refund for close to 3 months now. Unsure how they decide who get their money faster than other but after many request they are still unable to provide a simple timeframe for the reimbursement. This is complete false advertising. They are no where close to 48hours timeframe as they promise on their web communication. Good idea but poor operation does not make this service viable.

Date of experience: September 13, 2023

Reply from ZappTax

Hello Alix,

Thank you for your review. We do understand your concern as a first-time user. It is the first time we have experienced such a long refund time frame due to the tax authorities not having released the funds yet. We are in close contact with them on a very regular basis and they simply tell us they are currently overworked and will work on our file soon. I do confirm your refund is granted and has been transferred on 27/10 and 22/12.
Sorry about the longer delay of this time, but rest assure, nothing to be worried about.

Regards
ZappTax


Rated 5 out of 5 stars

Great tool to get VAT back

This is a great tool to get VAT back on French and Belgian purchase as a tourist. Service is fast and convenient and one can get. VAT back on. Many more things than before. Basically everything you buy and will take with you can have VAT refund

Date of experience: February 05, 2024


Rated 3 out of 5 stars

Great app but outrageous refund delay - over 100 days and still counting…

I used Zapptax for the first time this Summer 23, process was smooth, app makes it easier and everything went well, so far.
My tax forms were validated on in September 3rd so nothing left but wait for the refund.
It’s been 100 days, still no refund, and now were are entering another holiday peak season which might delay again the process. My refund is only 110€ and makes me wonder if Zapptax can’t refund such a small amount, how long will I have to wait for a bigger one ?
App is good, but refund process is way too long, I don’t think I’ll keep using Zapptax in the future.

Edit 12/13:
Been refunded - after 108 days

Date of experience: December 13, 2023

Reply from ZappTax

Hello Lauren,

We are sorry that you feel this way.
Indeed, we currently have longer reimbursement delays than usual, but the situation is about to be resolved. That is why we wanted to assure you that, no matter the amount of the tax refund, you have been refunded on 21/12. We apologize once again for these delays.
Thank you,

The ZappTax team


Rated 5 out of 5 stars

Easy and fast reimbursement

Couldn't ask for anything more (except more countries we could buy from 😁)

Date of experience: February 15, 2024

Reply from ZappTax

Hi Claire,
We're delighted to hear that you're satisfied with our service! 😊 We're constantly working to expand our coverage, so stay tuned for updates on new countries! If you have any other suggestions or feedback, feel free to share them with us. Thank you for choosing ZappTax!


Rated 1 out of 5 stars

Grown too fast and unable to cope.

Grown to fast and unable to cope.
In line with latest reviews. I've used the service many times without problem. But I'm now on 3.5 months and counting waiting for a refund.

That's very poor way of managing expectations. The worst? This article on the app mentioning longer time frame (MAXIMUM 3 MONTHS is written). When I mentioned that to customer service the reply was embarrassing: oh it's more a guidance than anything.

I don't trust the service anymore. I'm currently on holiday and filled info on the app but won't submit anything because I can't trust ZappTax anymore unfortunately

Date of experience: September 21, 2023

Reply from ZappTax

Hello,

We are currently facing longer delays which is not linked to our growth but to an exceptional delay from tax authorities.

This is not our new standard, please bear with us so we can prove that to you.

Regards
ZappTax


Rated 5 out of 5 stars

very professional

very professional, easy and fast service

Date of experience: February 13, 2024

Reply from ZappTax

Hi Guillaume, thank you for your commentary !
The ZappTax team