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Rated 1 out of 5 stars

Zapptax were brilliant when I used them last year but something has gone terribly wrong since then. My tax forms were approved 7 weeks ago. I’m still waiting for payment and there’s no proactive support or comms from Zapptax. In my latest chase they’ve informed me that I’ve been “unlucky” - but they have no idea when I’ll be paid because it’s down to when the tax authorities pay them and they don't have the funds to pay ahead of this. I guess I’ll just have to keep waiting until my lucky day because Zapptax aren’t interested in helping me.

Rated 1 out of 5 stars

Well I am one of the few here who has had a bad experience with refunds using ZAPPTAX . I have used global blue over the past 5 years in France , Switzerland and other EU countries but I decided to try ZAPPTAX as it seemed legitimate and promising . Big mistake, global blue offers about 72% VAT refund while ZAPPTAX gave me 90% plus . However it’s been about 10 weeks and no refund from ZAPPTAX . They tell me every time that they are waiting for money from government and I have no visibility or estimate timeline from them . It could take a year or never for that matter . Not a great experience from them and will use global blue the max time they take is 15 days . It’s good to have less refund than no refund at all . As far as I have understood from their replies ZAPPTAX use the refunds to payback as they want. It would have been helpful with timelines specially if it’s been over 10 weeks now.

Rated 5 out of 5 stars

Refund Was pending for few days but after getting in touch with the reactive team of ZappTax refund was sent within minutes. Just be advised that if your transfer may incur fees (foreign bank account, etc) it might take some time but eu/french accounts ok. Would recommend and use probably again.

Rated 5 out of 5 stars

I have been using the ZappTax service for years. Always have been paid within a few weeks or within a few months during busy vacation periods.
Super helpfull online chat or by email and easy to use.
The highest VAT returns of all services in the market!


Company details

  1. Software Company
  2. Duty-Free Store

Written by the company

ZappTax is the first digital tax refund application approved by the tax and customs authorities in France, Belgium, and Spain. We've been operating since 2017. Simple, fast and easy to use, the App applies to all your purchases at any store or on-line, provides higher refunds and is supported with a 24/7 customer service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

902 reviews

5-star
4-star
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1-star

Replied to 89% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Use global blue get less but guranteed

Well I am one of the few here who has had a bad experience with refunds using ZAPPTAX . I have used global blue over the past 5 years in France , Switzerland and other EU countries but I decided to try ZAPPTAX as it seemed legitimate and promising . Big mistake, global blue offers about 72% VAT refund while ZAPPTAX gave me 90% plus . However it’s been about 10 weeks and no refund from ZAPPTAX . They tell me every time that they are waiting for money from government and I have no visibility or estimate timeline from them . It could take a year or never for that matter . Not a great experience from them and will use global blue the max time they take is 15 days . It’s good to have less refund than no refund at all . As far as I have understood from their replies ZAPPTAX use the refunds to payback as they want. It would have been helpful with timelines specially if it’s been over 10 weeks now.

Date of experience: April 01, 2025

Rated 5 out of 5 stars

Super service!

Top service!!

Date of experience: May 21, 2025

Reply from Zapptax

Bonjour Pierre,

Merci pour votre commentaire !

Au plaisir de vous voir sur l'appli,
L'équipe Zapptax

Rated 1 out of 5 stars

Poor service, terrible experience.

Zapptax were brilliant when I used them last year but something has gone terribly wrong since then. My tax forms were approved 7 weeks ago. I’m still waiting for payment and there’s no proactive support or comms from Zapptax. In my latest chase they’ve informed me that I’ve been “unlucky” - but they have no idea when I’ll be paid because it’s down to when the tax authorities pay them and they don't have the funds to pay ahead of this. I guess I’ll just have to keep waiting until my lucky day because Zapptax aren’t interested in helping me.

Date of experience: May 30, 2025

Reply from Zapptax

Hi Benjamin,

Thank you for taking the time to share your feedback — and also for the swift and constructive exchange we just had through our customer support.

We’re truly sorry that your recent experience hasn’t lived up to the standard you previously enjoyed with us. We understand how frustrating it must feel to wait this long without a clear timeline, and we sincerely regret the lack of more proactive updates.

To clarify for others reading: your tax forms were indeed approved several weeks ago, and your refund is 100% guaranteed. The delay is linked to the unpredictable timelines of the tax authorities, and while we usually prefinance refunds to avoid such situations, this hasn’t always been possible recently due to the sharp growth in demand we’re managing.

We completely agree that “being unlucky” is not the experience we want to deliver. We're actively working on improvements — including discussions with the administration and exploring funding options — so that situations like this become the exception, not the rule.

We remain committed to supporting you through to the completion of your refund and appreciate both your patience and your trust in us.

Best regards
The Zapptax Team

Rated 5 out of 5 stars

Wish I knew about them earlier

Hands down the best out there.
A+ for the team
A+ for their intuitive app
Love them

Date of experience: May 23, 2025

Reply from Zapptax

Hi Sarah,

Thank you so much for the kind words! We're thrilled to hear how much you appreciate both our team and the app. We’re glad you found us, and we’ll be here for all your future tax-free shopping!

Take care,
The Zapptax Team

Rated 5 out of 5 stars

I'm very satisfied

Date of experience: May 21, 2025

Reply from Zapptax

Hi Ahmet,

Thank you for the comment!

See you soon on the app,
The Zapptax Team

Rated 5 out of 5 stars

Un support très efficace

Support très efficace

Date of experience: April 20, 2025

Reply from Zapptax

Bonjour Hichem,

Merci pour votre retour ! Nous sommes ravis que l’efficacité de notre support ait répondu à vos attentes.

L’équipe Zapptax

Rated 5 out of 5 stars

Excellent experience and easy…

Excellent experience and easy application for tax refund ever I used

Date of experience: April 16, 2025

Reply from Zapptax

Hi Wafek,

Thank you for your message! We're glad to hear you had an excellent experience and found the app easy to use.

The Zapptax Team

Rated 5 out of 5 stars

ZappTax, the undisputed number 1!

I have been using the ZappTax service for years. Always have been paid within a few weeks or within a few months during busy vacation periods.
Super helpfull online chat or by email and easy to use. The highest VAT returns of all services in the market!

Date of experience: January 08, 2025

Reply from Zapptax

Hi Philippe,

Thank you for your loyalty and your fantastic review! It’s great to hear that ZappTax has consistently delivered for you over the years. We truly appreciate your trust and your kind words.

Looking forward to your next visit,
The Zapptax Team

Rated 1 out of 5 stars

2 months without refund

It has been 2 months but still no information about my refund. Tried to contact then multiple times but they have no real answer. Dont use ZappTax for your purchases.

Date of experience: April 06, 2025

Reply from Zapptax

Hello Efe,

Thank you for your message.
The refund timeframes have been longer as usual, due to delay from the tax administration. I did see that my colleagues have told you previously that your refund would be processed this week, which I see now has already been done.
For any issues, do not hesitate to contact our customer service directly.

Regards
ZappTax team

Rated 4 out of 5 stars

Long reimbursement delay - 8 weeks (not what is mentioned as « their intention », they would be better off mentioning it)

Smooth application and validation process. Prompt answers to messages. The problem is… reimbursement delay. They indicate « our intention is to reimburse in 48-72h » - dont expect it - even for a first time user where you would think they could make an effort, it’s been 2 months now and they always answer the same « it is the administration that is taking longer » »it should be soon » « we are unable to give you any delay »

Date of experience: March 17, 2025

Reply from Zapptax

Dear Ricardo,

Sorry to read you have been disappointed by our longer refund timeframe. Please note we are still highly dependent on refunds from tax administration themselves which makes it sometimes difficult for us to refund in our desired timeframe.

I have seen that you have been refunded 8 days ago already.

I also would like to thank you about your kind words regarding the smooth process.

ZappTax team

Rated 5 out of 5 stars

I had a great experience using ZappTax

I had a great experience using ZappTax. What I appreciated the most was the overall smoothness of the process, my profile and invoices were validated quickly, and the swift responses I received were truly impressive.Overall, it has been fantastic so far!

Date of experience: February 12, 2025

Reply from Zapptax

Hello Bahaa,

Thank you for your feedback! We're happy to hear that you had a great experience with ZappTax and that you found the process smooth and efficient. Looking forward to helping you again in the future!

See you soon on the app,
L'équipe Zapptax

Rated 1 out of 5 stars
Verified

Way too restrictive compared to other…

Way too restrictive compared to other apps, always asking for something like retaking a selfie all the time...

Date of experience: February 06, 2025

Reply from Zapptax

Hello,

We are quite surprised by your comment. You have registered yourself once with a selfie in November 8th 2024 and have not been asked for any additional selfie since then. Also, your refund has already been processed. Can you give us a bit more explanation on what you are complaining about, since it's unclear to us?

Thank you

Rated 5 out of 5 stars

Very easy to get my tax refund

The team of online service is professional, responsive and answered all of my questions well and quickly.
Thank you ZappTax for making this process easy and fast

Date of experience: February 11, 2025

Reply from Zapptax

Thank you for your feedback! We appreciate your trust and look forward to helping you again in the future.

Safe travels!
The ZappTax Team

Rated 5 out of 5 stars

Just very good

Just very good...easy to use.
Great online service.
Try it, it will make you save lots of cash

Date of experience: July 01, 2024

Reply from Zapptax

Hi Jean-Luc,

Thank you for your feedback! Your satisfaction is our top priority, and we're glad we could help you save. We look forward to assisting you on your future trips.

See you again with ZappTax!

Rated 5 out of 5 stars

absolutely great service!

absolutely great service!! worked super well so far, i needed some assistance and the help from the chat was immediately available and sorted out my query on the spot!! super recommended!!

Date of experience: January 05, 2025

Reply from Zapptax

Hello Philip,
Thank you for your feedback! We're thrilled to hear that you found our service efficient and that our support team could assist you promptly. Providing seamless assistance and a smooth experience is what we strive for every day.

The ZappTax Team

Rated 5 out of 5 stars

Incrediblly fast and professional…

Incrediblly fast and professional service. Despite several emails asking my to update my travel documents, I forgot to add one of them that was requières and ignored several emails. I have only realised my mistake when I was queuing at the customs. I have then updated the documents that were reviewed and updated in less than 2 minutes. I sent them a email and 2 minutes after my detox document was issued and I was able to show it at the customs. Totally unexpected in a normal day but even more when travelling on December 30th.

Date of experience: December 30, 2024

Reply from Zapptax

Hello Joana,

Thank you for your positive feedback. We’re delighted to hear that we could assist you quickly, even in a challenging situation. Ensuring a responsive and efficient service is our priority, and we’re glad you were able to complete your tax refund smoothly, especially during a busy time like December 30th.

See you soon on the app.
The ZappTax Team

Rated 5 out of 5 stars
Verified

ZappTax is truly a game-changer

ZappTax is truly a game-changer! I was refunded over a thousand euros on my purchases in less than seven days—absolutely incredible! The app is intuitive and user-friendly, making the entire process straightforward and stress-free.

What really sets ZappTax apart is their exceptional efficiency and customer service. The team is responsive, professional, and handles everything so quickly. It’s rare to find a service that combines speed, reliability, and simplicity so well.

If you’re looking for the best tax refund solution, look no further. ZappTax has nailed it with perfect execution—highly recommended!

Date of experience: December 05, 2024

Reply from Zapptax

Hello Charlotte,

Thank you for your detailed and positive feedback. We’re thrilled to know that you had such a great experience. Making the process simple and stress-free for our users is one of our main goals, so it’s wonderful to hear that you found the app intuitive and efficient.

The ZappTax Team

Rated 5 out of 5 stars
Verified

Zapptax is simply the best thing ever

Zapptax is simply the best thing ever. the team is amazingly good with always the right answer and recommendation to any situation. Their prompt answer timeline is unbelievable. You always feel supported and feel safe. Thank you for your service.

Date of experience: December 05, 2024

Reply from Zapptax

Hello,

We’re delighted to hear that you feel supported and safe using ZappTax. Providing accurate recommendations and prompt assistance is a key part of our commitment to excellent service, and it’s great to know that we’ve met your expectations.

The ZappTax Team

Rated 5 out of 5 stars
Verified

Simple and effective

Simple, effective and works as it should. Great value to have real people managing your dossier and communicating with you.
Would love to have you add more countries!

Date of experience: December 05, 2024

Reply from Zapptax

Hello,

We’re delighted to hear that you found our service simple and effective. Providing real, personalized support is something we take pride in, so it’s great to know you appreciated it.We also value your suggestion about adding more countries and will keep it in mind as we continue to grow and improve.

The ZappTax Team

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