Zapptax were brilliant when I used them last year but something has gone terribly wrong since then. My tax forms were approved 7 weeks ago. I’m still waiting for payment and there’s no proactive support or comms from Zapptax. In my latest chase they’ve informed me that I’ve been “unlucky” - but they have no idea when I’ll be paid because it’s down to when the tax authorities pay them and they don't have the funds to pay ahead of this. I guess I’ll just have to keep waiting until my lucky day because Zapptax aren’t interested in helping me.
Zapptax Reviews 902
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Well I am one of the few here who has had a bad experience with refunds using ZAPPTAX . I have used global blue over the past 5 years in France , Switzerland and other EU countries but I decided to try ZAPPTAX as it seemed legitimate and promising . Big mistake, global blue offers about 72% VAT refund while ZAPPTAX gave me 90% plus . However it’s been about 10 weeks and no refund from ZAPPTAX . They tell me every time that they are waiting for money from government and I have no visibility or estimate timeline from them . It could take a year or never for that matter . Not a great experience from them and will use global blue the max time they take is 15 days . It’s good to have less refund than no refund at all . As far as I have understood from their replies ZAPPTAX use the refunds to payback as they want. It would have been helpful with timelines specially if it’s been over 10 weeks now.
Refund Was pending for few days but after getting in touch with the reactive team of ZappTax refund was sent within minutes. Just be advised that if your transfer may incur fees (foreign bank account, etc) it might take some time but eu/french accounts ok. Would recommend and use probably again.
I have been using the ZappTax service for years. Always have been paid within a few weeks or within a few months during busy vacation periods.
Super helpfull online chat or by email and easy to use. The highest VAT returns of all services in the market!
Company details
Written by the company
ZappTax is the first digital tax refund application approved by the tax and customs authorities in France, Belgium, and Spain. We've been operating since 2017. Simple, fast and easy to use, the App applies to all your purchases at any store or on-line, provides higher refunds and is supported with a 24/7 customer service.
Contact info
Rue du Boulet, 42, 1000, Brussels, Belgium
- +33 (0)1 78 90 04 42
- support@zapptax.com
- www.zapptax.com
Replied to 89% of negative reviews
Typically replies within 1 week
Use global blue get less but guranteed
Well I am one of the few here who has had a bad experience with refunds using ZAPPTAX . I have used global blue over the past 5 years in France , Switzerland and other EU countries but I decided to try ZAPPTAX as it seemed legitimate and promising . Big mistake, global blue offers about 72% VAT refund while ZAPPTAX gave me 90% plus . However it’s been about 10 weeks and no refund from ZAPPTAX . They tell me every time that they are waiting for money from government and I have no visibility or estimate timeline from them . It could take a year or never for that matter . Not a great experience from them and will use global blue the max time they take is 15 days . It’s good to have less refund than no refund at all . As far as I have understood from their replies ZAPPTAX use the refunds to payback as they want. It would have been helpful with timelines specially if it’s been over 10 weeks now.
Date of experience: April 01, 2025
Poor service, terrible experience.
Zapptax were brilliant when I used them last year but something has gone terribly wrong since then. My tax forms were approved 7 weeks ago. I’m still waiting for payment and there’s no proactive support or comms from Zapptax. In my latest chase they’ve informed me that I’ve been “unlucky” - but they have no idea when I’ll be paid because it’s down to when the tax authorities pay them and they don't have the funds to pay ahead of this. I guess I’ll just have to keep waiting until my lucky day because Zapptax aren’t interested in helping me.
Date of experience: May 30, 2025
Reply from Zapptax
Wish I knew about them earlier
Hands down the best out there.
A+ for the team
A+ for their intuitive app
Love them
Date of experience: May 23, 2025
Reply from Zapptax
Excellent experience and easy…
Excellent experience and easy application for tax refund ever I used
Date of experience: April 16, 2025
Reply from Zapptax
ZappTax, the undisputed number 1!
I have been using the ZappTax service for years. Always have been paid within a few weeks or within a few months during busy vacation periods.
Super helpfull online chat or by email and easy to use. The highest VAT returns of all services in the market!
Date of experience: January 08, 2025
Reply from Zapptax
2 months without refund
It has been 2 months but still no information about my refund. Tried to contact then multiple times but they have no real answer. Dont use ZappTax for your purchases.
Date of experience: April 06, 2025
Reply from Zapptax
Long reimbursement delay - 8 weeks (not what is mentioned as « their intention », they would be better off mentioning it)
Smooth application and validation process. Prompt answers to messages. The problem is… reimbursement delay. They indicate « our intention is to reimburse in 48-72h » - dont expect it - even for a first time user where you would think they could make an effort, it’s been 2 months now and they always answer the same « it is the administration that is taking longer » »it should be soon » « we are unable to give you any delay »
Date of experience: March 17, 2025
Reply from Zapptax
I had a great experience using ZappTax
I had a great experience using ZappTax. What I appreciated the most was the overall smoothness of the process, my profile and invoices were validated quickly, and the swift responses I received were truly impressive.Overall, it has been fantastic so far!
Date of experience: February 12, 2025
Reply from Zapptax
Way too restrictive compared to other…
Way too restrictive compared to other apps, always asking for something like retaking a selfie all the time...
Date of experience: February 06, 2025
Reply from Zapptax
Very easy to get my tax refund
The team of online service is professional, responsive and answered all of my questions well and quickly.
Thank you ZappTax for making this process easy and fast
Date of experience: February 11, 2025
Reply from Zapptax
Just very good
Just very good...easy to use.
Great online service.
Try it, it will make you save lots of cash
Date of experience: July 01, 2024
Reply from Zapptax
absolutely great service!
absolutely great service!! worked super well so far, i needed some assistance and the help from the chat was immediately available and sorted out my query on the spot!! super recommended!!
Date of experience: January 05, 2025
Reply from Zapptax
Incrediblly fast and professional…
Incrediblly fast and professional service. Despite several emails asking my to update my travel documents, I forgot to add one of them that was requières and ignored several emails. I have only realised my mistake when I was queuing at the customs. I have then updated the documents that were reviewed and updated in less than 2 minutes. I sent them a email and 2 minutes after my detox document was issued and I was able to show it at the customs. Totally unexpected in a normal day but even more when travelling on December 30th.
Date of experience: December 30, 2024
Reply from Zapptax
ZappTax is truly a game-changer
ZappTax is truly a game-changer! I was refunded over a thousand euros on my purchases in less than seven days—absolutely incredible! The app is intuitive and user-friendly, making the entire process straightforward and stress-free.
What really sets ZappTax apart is their exceptional efficiency and customer service. The team is responsive, professional, and handles everything so quickly. It’s rare to find a service that combines speed, reliability, and simplicity so well.
If you’re looking for the best tax refund solution, look no further. ZappTax has nailed it with perfect execution—highly recommended!
Date of experience: December 05, 2024
Reply from Zapptax
Zapptax is simply the best thing ever
Zapptax is simply the best thing ever. the team is amazingly good with always the right answer and recommendation to any situation. Their prompt answer timeline is unbelievable. You always feel supported and feel safe. Thank you for your service.
Date of experience: December 05, 2024
Reply from Zapptax
Simple and effective
Simple, effective and works as it should. Great value to have real people managing your dossier and communicating with you.
Would love to have you add more countries!
Date of experience: December 05, 2024
Reply from Zapptax
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