very efficient but retaining pourcentage
very efficient but the pourcentage retained by Zapptax is too high compare to the competition.
Then during my next trip I will test another service provider.
Date of experience: April 16, 2024
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Reviews4.5
725 total
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great agents - fast process
Not only are they machine-optimizing the whole process, but they have agents who seem available 24/365, and are competent, responsive (15min turn-around), and with a very positive attitude.
Kudos
Date of experience: April 22, 2024
Was my first time
Was my first time, the prompt and accurate responses were remarkable since I got to know zapp tax till my departure on 13th I must say was excellent service and most of all with standing my many questions.
I put date of experience as my last day in Paris but maybe important that you put a period I.e start and end date as for me the amazing experience was through out
Date of experience: April 13, 2024
Reply from ZappTax
Hello Antony, thank you very much for your positive feedback! We're pleased to hear that you found our service useful. Please don't hesitate to contact us if you need any further assistance. See you soon on the app !
It’s very easy to get my tax refund
It’s very easy to get my tax refund. For now only 3 countries in Europe, I hope there will be more in the future!
And I’m really appreciated Leace who helped me get my money back, because of some reason so there’s a problem with my refund but Leace did all the best to make sure that I could get my money and I got it!
It’s really good experience. I recommend for you guys and I will use it in the future too
Date of experience: March 22, 2024
Reply from ZappTax
Thank you for sharing your experience! We're delighted to hear that you found ZappTax easy to use and that our customer support was helpful. Providing quick and clear answers is important to us, and we're glad to hear that you received your refund promptly. Indeed, as you mentioned, we are currently only present in 3 countries in Europe. For now, we're focusing on these 3 countries because we still have a lot to accomplish. Perhaps one day we'll expand further ! We're here to help! The ZappTax team
Nice experience
At first, my friend recommended Zapptax, a tax refund company, to me. But I had some doubts. Because I usually get my tax refund form directly from the store. I read the reviews online and some said they were good and some said they were bad. I went to France last year and used Zapptax’s tax refund service, but I waited the refund a long time! I almost thought I was cheated. I have been contacting their customer service and luckily they have been patiently replying to me. I went to France again last month, and I didn’t expect that the tax refund was processed in just a week or two this time. Zapptax told me that last year was slower due to special circumstances, but 100% of their users received money. I think this APP is still worth recommending. It is very convenient. You can upload both large and small purchases. The tax refund rate is also quite high. There is also a manual customer service available at any time.
Date of experience: March 08, 2024
Reply from ZappTax
We are delighted to hear that you have found our service efficient and our team responsive. We make it a point of honour to follow up every case carefully until our customers receive their VAT refund. Your satisfaction is our priority and we are grateful for your positive feedback. As you said, we had some delays in reimbursements last year, but everything has now been sorted out. Once again, we apologise for the delays, thank you for your confidence! The ZappTax Team
I recently discovered Zapptax
I recently discovered Zapptax, and I couldn't be happier with my decision to use it for detaxe! Here's why:
Effortless Process: Zapptax simplifies the detaxe process, making it incredibly easy and hassle-free. No more tedious paperwork or confusing forms to deal with!
Time-Saving: With Zapptax, I saved valuable time that I would have otherwise spent navigating through complex detaxe procedures. It's a real time-saver!
Convenience: The convenience of using Zapptax is unmatched. I can initiate the detaxe process right from my phone or computer, without ever having to visit a physical detaxe counter. Talk about convenience at your fingertips!
Accuracy: Zapptax ensures accuracy in detaxe calculations, minimizing the chances of errors or discrepancies. It gives me peace of mind knowing that my detaxe claims are handled with precision.
Excellent Support: Whenever I had questions or needed assistance, the Zapptax team was readily available to help. Their customer support is top-notch and truly goes above and beyond.
If you're looking for a seamless detaxe experience, I highly recommend giving Zapptax a try. Trust me, you won't be disappointed!
Date of experience: April 08, 2024
Reply from ZappTax
Hi ! You made a great choice by using Zapptax for your detaxe needs! We're thrilled to hear about your positive experience with our platform. It's fantastic to know that you found the process effortless, time-saving, and convenient. Our team works hard to ensure that our users have a smooth and accurate detaxe experience, and I'm glad to hear that we were able to provide that for you. If you ever have any questions or need further assistance, don't hesitate to reach out. Thanks for sharing your feedback, and we appreciate your recommendation! The ZappTax Team
Best app for tax free shopping in Europe!
An app very easy to use and a speedy and higher reimbursement of VAT!! I have been using it for 6 years now.
Date of experience: April 05, 2024
Reply from ZappTax
Hi Nathalie, Thanks for you message, we are so glad to hear that ! As you pointed out, ZappTax offers one of the most attractive reimbursement rates on the market, up to 90%. See you soon on the app :) The ZappTax Team
Consistent and diligent company
Consistent and diligent company. I am never disappointed and it makes buying even small items or multiple items in any store including supermarkets, possible.
Date of experience: April 05, 2024
Reply from ZappTax
Hello Christine, thank you very much for your message! Indeed, with ZappTax, there is no longer a minimum purchase requirement, and you can combine your purchases from multiple stores. See you soon on the app for your next trip 😉, The ZappTax Team
Best detax operator on the market
Living abroad for almost 10 years, I can say that Zapptax transformed my detax experience when I started using it 5 years ago. It's much more user friendly than standard detax operators, (much) less pricy, and the support service reacts at lightning, 24/7.
The app is easy to use, paperworks with the customs are automated, and ZappTax allows smaller purchases to be detaxed than most other operators.
On top of that, they are usually quite swift to reimburse.
What else ?
Date of experience: October 21, 2023
Easy to use service
Easy to use service . Tax refunded from different countries in the continent and efficiently credited to my account
Date of experience: April 05, 2024
Reply from ZappTax
Hello, we are delighted to have been able to respond to your request quickly and efficiently. As you mentioned it, we operate in France, Belgium and Spain for the moment ! The ZappTax Team
Amazing app and service
Amazing. Simple to use, efficient and very swift replies to any queries. Refund is processed fast also. I cannot fault it. I have been using zapptax’s services for more than 2 years now and I have been recommending them to everyone around me.
Date of experience: February 05, 2024
Reply from ZappTax
Thank you for your loyalty and for recommending us to others. We take pride in providing a simple, efficient, and fast service, and we're delighted that you've found value in using our platform for over two years. If you ever have any questions or need assistance, don't hesitate to reach out. Thank you for being a valued member of the ZappTax community!
Zapptax customers services is amazing
Zapptax customers services is amazing!
Staff very professional, quick turnaround, very easy to deal with.
I receive the tax refund one day after my trip to Spain, it was so fast!!
Very pleased to delegate the tax refund process to a third party who cares about their customers
Highly recommend
Date of experience: December 27, 2023
Reply from ZappTax
Hello Marielle,
Thank you very much for your comment, very appreciated!
We always strive to do our best for our users.
See you soon,
The ZappTax Team
Customer service is superb
Customer service is superb. I had a complicated situation in that I didn't know about this app before departing, the store I purchased from said I could take care of VAT refund at the airport, and that was not true. I had a invoice stamped by customs, but had no Tax-Free form. ZappTax assisted me in getting this into their system and the refund is now being processed. Of course, until I actually see the refund I can't be certain it all is fine, but it's looking good and I will definitely use this app on future trips.
Date of experience: November 23, 2023
Reply from ZappTax
Hello!
Thank you so much for your comment.
Very happy that we could help and that you could test our super-reactive customer service team. Even in last-minute situations we always do all we can to help users to solve complicated situations (at customs for example)
Looking forward to seeing you again soon.
Have a good trip
ZappTax
Easy to use
Service easy to use. Reimbursement fast and without follow up. I encourage online delivery company to explore this service if they want to propose tax free services to their client.
Date of experience: February 15, 2024
Reply from ZappTax
Hi Mariana, Thank you for your feedback! We're glad to hear that you found our service easy to use and that the reimbursement process was fast and hassle-free. We appreciate your suggestion for online delivery companies to explore our tax-free services for their clients. If you have any further suggestions or questions, please don't hesitate to let us know!
Good experience overall
Refund Was pending for few days but after getting in touch with the reactive team of ZappTax refund was sent within minutes. Just be advised that if your transfer may incur fees (foreign bank account, etc) it might take some time but eu/french accounts ok. Would recommend and use probably again.
Date of experience: May 04, 2023
Reply from ZappTax
Hello Anto, thank you so much for your message!
3 months later still nothing
Some reviews say they got their refund within 2 weeks. That’s not the case for everyone. Zapptax has been seating in my refund for close to 3 months now. Unsure how they decide who get their money faster than other but after many request they are still unable to provide a simple timeframe for the reimbursement. This is complete false advertising. They are no where close to 48hours timeframe as they promise on their web communication. Good idea but poor operation does not make this service viable.
Date of experience: September 13, 2023
Reply from ZappTax
Hello Alix,
Thank you for your review. We do understand your concern as a first-time user. It is the first time we have experienced such a long refund time frame due to the tax authorities not having released the funds yet. We are in close contact with them on a very regular basis and they simply tell us they are currently overworked and will work on our file soon. I do confirm your refund is granted and has been transferred on 27/10 and 22/12.
Sorry about the longer delay of this time, but rest assure, nothing to be worried about.
Regards
ZappTax
Expensive but very effective
Expensive but very effective Very easy to use, it costs us 20% of our tax refund but all work deserves pay so thanks to them
Date of experience: February 05, 2024
Superb service
Superb service! Easy to use app, clear guidance, responsive staff, and super speedy results. I made a purchase and uploaded the invoice less than 4 hours before leaving France - ZappTax had the customs documents back to me in good time. The customs clearance process was easy and took less than 30 seconds, and ZappTax completed my refund in less than two working days afterwards. This has to be one of best services I've ever encountered. Thank you ZappTax.
Date of experience: June 26, 2023
Reply from ZappTax
Thank you so much for this very nice review!!! Hope to see you back again very soon!
Shuch a high-touch service
Shuch a high-touch service. Impressed!
Nam-Quang,Elias,Kelly are so helpful amytime to assist and process your tax-refund!
Far better and easier than Global Blue and all regular tax refund system,that’s such a pleasure.
Thank you
Date of experience: May 25, 2023
Absolutely fantastic service
This is an absolutely fantastic service. I'm French and have lived all my adult life working abroad. So I have extensively used the tax refund options available in France and some other European countries.
In spite of the hassle, this was always advisable, since the refunds could be significant. But really, the pain and trouble of getting the tax-free form from each store was horrible.
ZappTax made all this disappear. It's easy and straightforward to use. It is super reliable and their representatives are always on hand to answer any question almost immediately.
Refunds are also straightforward and you can scan the form from the Pablo Hub at the airport.
Date of experience: July 31, 2023
Reply from ZappTax
Thank you so much for so much support, very much appreciated and very pleased to be able to help you in all your further tax refund processes.