ZappTax Reviews

We have used ZappTax numerous times, great service and really easy to use, gain refund and would throughly recommend to all. Great experience every time.

Date of experience: April 28, 2024

The service is great and procedures are easy. They provide a wonderful support and reply quick!

Date of experience: May 03, 2024

very efficient but the pourcentage retained by Zapptax is too high compare to the competition.
Then during my next trip I will test another service provider.

Date of experience: April 16, 2024

Was my first time, the prompt and accurate responses were remarkable since I got to know zapp tax till my departure on 13th I must say was excellent service and most of all with standing my many questions.

I put date of experience as my last day in Paris but maybe important that you put a period I.e start and end date as for me the amazing experience was through out

Date of experience: April 13, 2024

Prompt service. And very helpful staff

Date of experience: April 30, 2024

Better rate, super accessible and responsive staff. Very easy to use…. Love all around.

Date of experience: April 05, 2024

Not only are they machine-optimizing the whole process, but they have agents who seem available 24/365, and are competent, responsive (15min turn-around), and with a very positive attitude.
Kudos

Date of experience: April 22, 2024

It’s very easy to get my tax refund. For now only 3 countries in Europe, I hope there will be more in the future!
And I’m really appreciated Leace who helped me get my money back, because of some reason so there’s a problem with my refund but Leace did all the best to make sure that I could get my money and I got it!
It’s really good experience. I recommend for you guys and I will use it in the future too

Date of experience: March 22, 2024

Very easy and simple to use. I’m so gad my friend told me about zaptax

Date of experience: April 16, 2024

At first, my friend recommended Zapptax, a tax refund company, to me. But I had some doubts. Because I usually get my tax refund form directly from the store. I read the reviews online and some said they were good and some said they were bad. I went to France last year and used Zapptax’s tax refund service, but I waited the refund a long time! I almost thought I was cheated. I have been contacting their customer service and luckily they have been patiently replying to me. I went to France again last month, and I didn’t expect that the tax refund was processed in just a week or two this time. Zapptax told me that last year was slower due to special circumstances, but 100% of their users received money. I think this APP is still worth recommending. It is very convenient. You can upload both large and small purchases. The tax refund rate is also quite high. There is also a manual customer service available at any time.

Date of experience: March 08, 2024

I recently discovered Zapptax, and I couldn't be happier with my decision to use it for detaxe! Here's why:

Effortless Process: Zapptax simplifies the detaxe process, making it incredibly easy and hassle-free. No more tedious paperwork or confusing forms to deal with!

Time-Saving: With Zapptax, I saved valuable time that I would have otherwise spent navigating through complex detaxe procedures. It's a real time-saver!

Convenience: The convenience of using Zapptax is unmatched. I can initiate the detaxe process right from my phone or computer, without ever having to visit a physical detaxe counter. Talk about convenience at your fingertips!

Accuracy: Zapptax ensures accuracy in detaxe calculations, minimizing the chances of errors or discrepancies. It gives me peace of mind knowing that my detaxe claims are handled with precision.

Excellent Support: Whenever I had questions or needed assistance, the Zapptax team was readily available to help. Their customer support is top-notch and truly goes above and beyond.

If you're looking for a seamless detaxe experience, I highly recommend giving Zapptax a try. Trust me, you won't be disappointed!

Date of experience: April 08, 2024

Living abroad for almost 10 years, I can say that Zapptax transformed my detax experience when I started using it 5 years ago. It's much more user friendly than standard detax operators, (much) less pricy, and the support service reacts at lightning, 24/7.
The app is easy to use, paperworks with the customs are automated, and ZappTax allows smaller purchases to be detaxed than most other operators.
On top of that, they are usually quite swift to reimburse.
What else ?

Date of experience: October 21, 2023

Hyper reactive and fast, very comfortable!

Date of experience: April 16, 2024

Amazing. Simple to use, efficient and very swift replies to any queries. Refund is processed fast also. I cannot fault it. I have been using zapptax’s services for more than 2 years now and I have been recommending them to everyone around me.

Date of experience: February 05, 2024

Some reviews say they got their refund within 2 weeks. That’s not the case for everyone. Zapptax has been seating in my refund for close to 3 months now. Unsure how they decide who get their money faster than other but after many request they are still unable to provide a simple timeframe for the reimbursement. This is complete false advertising. They are no where close to 48hours timeframe as they promise on their web communication. Good idea but poor operation does not make this service viable.

Date of experience: September 13, 2023

Zapptax customers services is amazing!
Staff very professional, quick turnaround, very easy to deal with.
I receive the tax refund one day after my trip to Spain, it was so fast!!
Very pleased to delegate the tax refund process to a third party who cares about their customers
Highly recommend

Date of experience: December 27, 2023

An app very easy to use and a speedy and higher reimbursement of VAT!! I have been using it for 6 years now.

Date of experience: April 05, 2024

Customer service is superb. I had a complicated situation in that I didn't know about this app before departing, the store I purchased from said I could take care of VAT refund at the airport, and that was not true. I had a invoice stamped by customs, but had no Tax-Free form. ZappTax assisted me in getting this into their system and the refund is now being processed. Of course, until I actually see the refund I can't be certain it all is fine, but it's looking good and I will definitely use this app on future trips.

Date of experience: November 23, 2023

Refund Was pending for few days but after getting in touch with the reactive team of ZappTax refund was sent within minutes. Just be advised that if your transfer may incur fees (foreign bank account, etc) it might take some time but eu/french accounts ok. Would recommend and use probably again.

Date of experience: May 04, 2023

Grown to fast and unable to cope.
In line with latest reviews. I've used the service many times without problem. But I'm now on 3.5 months and counting waiting for a refund.

That's very poor way of managing expectations. The worst? This article on the app mentioning longer time frame (MAXIMUM 3 MONTHS is written). When I mentioned that to customer service the reply was embarrassing: oh it's more a guidance than anything.

I don't trust the service anymore. I'm currently on holiday and filled info on the app but won't submit anything because I can't trust ZappTax anymore unfortunately

Date of experience: September 21, 2023